Last updated: 02 September 2026
Goods May Be Returned If:
They are in their original unopened containers, in good condition and bear a valid expiry date.
It is clear the goods were defective and/or damaged on receipt or if the Customer received the incorrect product e.g. a product they did not order.
In this case, the Customer must inform Saṃsāra within 24 hours of receiving the product, of the problem.
It is evident that they have not been used, opened or subjected to adverse conditions and/or are not “shop” damaged.
They are packed separately from other goods.
Return costs are born by Saṃsāra if goods are defective. Return costs are born by the Customer if they wish to return the goods.
When contacting Saṃsāra for a return, please quote :
- Invoice number for the item/s
- Date of arrival
- Condition of item at time of arrival
- Detailed explanation of the issue
- Whether you prefer a refund or replacement
- Please send all information to: orders@thesamsara.shop
Customers should return products they purchased via a Retail outlet, to the outlet where they purchased the product – remember to retain your proof of purchase.
Refunds
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund within a number of days, first check your Bank Account again.
Then contact your Credit Card company, it may take some time before your refund is officially posted.
Next contact your Bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at order@thesamsara.shop.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {order@thesamsara.shop} and we will instruct you where you may return the item/s to.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return if there is a problem. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product – Once you have contacted us and we have ascertained you should/may return the item/s, we will provide instruction where the item/s should be returned to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at orders@thesamsara.shop for questions related to refunds and returns.